Customized Knowledge Transfer for Your IT Organization

As a long-standing Microsoft Certified Trainer (MCT) and Senior Consulting Engineer, I combine proven instructional methodology with direct field experience gained from large-scale migration projects. My training programs are tailored specifically to your system architecture, internal operations, and the current skill level of your operations team.

Core Training Areas & Course Modules:

1. Admin Training & Operational Handover

• Training administrator and helpdesk teams during system transitions (e.g., migrations to MS Teams Phone, Webex Calling, or Cisco CUCM upgrades).
• Creation of customized operational and system documentation (e.g., using MS Visio) accompanied by interactive handover workshops.

2. Session Border Controller (SBC) & SIP Trunking Workshop

• Configuration, routing logic, and dial plan creation on AudioCodes Mediant, Cisco CUBE, and Anynode.
• Security-critical topics: TLS/SRTP encryption, certificate deployment, and toll-fraud prevention.

3. Troubleshooting & Analysis Tools for Voice & Video

• Practical Workshop: Targeted troubleshooting of voice and video issues using packet captures (Wireshark) and logfile analysis (TranslatorX, debugging).
• Analysis of SIP signaling flows, call setup failures, codec negotiation, as well as latency and jitter issues in real-time networks.

4. Cisco Collaboration & Multi-Vendor Video Integration

• Administration of Cisco Unified Communications Manager (CUCM), Cisco Expressway / MRA, and Cisco Unified Contact Center Express (UCCX).
• Integration and maintenance of heterogeneous conferencing systems (Pexip, Polycom, Cisco endpoints) and Microsoft Teams Rooms (MTR).

Request an In-House Workshop